What We Collect and Why We Hold It
When you open an account, we collect your name, email address, phone number, and the payment method you use — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Transaction records are retained to verify deposit and withdrawal history and to meet the
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obligations that apply in the jurisdictions where we operate. We also collect device and session data — your browser type, IP address, and in-session activity — to keep your account secure and to detect unusual access. If you reach us through live chat, we keep a
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record of that conversation. Cookie data helps us remember your login state and the language preference you set. We do not sell your personal data to third parties. Data shared with payment processors like Touch 'n Go eWallet and Boost is limited to what those processors
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need to complete your transaction. Players in Kuantan and across Malaysia can request a summary of the data we hold about them at any time by writing to our support team. Retention periods follow the requirements of the jurisdictions where access is available under local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.